Help & FAQ

Help & FAQ for Velveye App

Welcome to the Velveye Help & FAQ page. We are here to assist you and make your experience on our platform seamless and enjoyable. Below, you’ll find answers to some of the most frequently asked questions and guidance on how to make the most of Velveye.

Frequently Asked Questions (FAQs)

1. What is Velveye?

   • Answer: Velveye is an AI-powered platform designed to revolutionize influencer and brand collaborations. It connects influencers with brands, automates the matchmaking process, and provides innovative tools to streamline content creation, campaign management, and performance tracking.

2. How do I sign up for Velveye?

   • Answer: Simply download the Velveye app and follow the onboarding process. You'll be asked to provide your details, select your interests, and set up your profile. Brands and influencers have tailored signup experiences to customize the platform to their needs.

3. How does the AI-based matching work?

   • Answer: Our AI analyzes factors like location, category, interests, hobbies, and performance metrics to recommend the best collaborations between influencers and brands. The system ensures that matches align with both parties’ goals and maximize engagement.

4. How can I apply for brand campaigns?

   • Answer: Influencers can view available campaigns on the dashboard, check the details, and apply directly within the app. Brands will review applications and select influencers based on their criteria.

5. What benefits do I get if I join before the platform launch?

   • Answer: Early registrants enjoy exclusive perks, such as free access to premium features, early invitations to Velveye events, and membership benefits at launch.

6. What is the NFC feature in Velveye?

   • Answer: The NFC feature lets influencers connect with partnered restaurants and brands by simply scanning their Velveye NFC card. This provides discounts, free meals, and other promotional benefits in exchange for collaborations or promotional content.

7. How can I monitor my campaign’s performance?

   • Answer: Both influencers and brands have access to real-time analytics. You can view engagement rates, audience reach, and performance graphs to track the success of your campaigns.

8. Can I customize contracts with brands or influencers?

   • Answer: Yes, Velveye offers customizable contract templates. You can outline terms, deliverables, and payment agreements tailored to your needs.

9. Is my data secure on Velveye?

   • Answer: Absolutely. We adhere to strict data protection standards, and our app features two-factor authentication and advanced privacy controls to keep your information safe.

10. What support options are available if I need help?

    • Answer: We offer multiple support channels, including a detailed Help Center, email support, and priority support for premium members. Our team is always ready to assist you.

Help Center Resources

Explore our comprehensive Help Center for step-by-step guides, video tutorials, and detailed articles on using Velveye. Whether you’re setting up your profile or troubleshooting an issue, we’ve got you covered.

• Getting Started: Learn how to set up your account and make the most of Velveye’s features.
• AI & Matching: Discover how our AI-driven system makes collaboration smarter.
• Campaign Management: Tips on applying for campaigns, creating contracts, and tracking performance.
• Account & Settings: Guidance on customizing your profile, privacy settings, and notifications.

Need More Help?

If you can’t find the answer you’re looking for or need personalized assistance, don’t hesitate to reach out to us. Our support team is here to help you every step of the way.

• Email: support@velveye.com
• Live Chat: Available within the app
• Help Center: Visit our in-app Help section for more resources

Thank you for choosing Velveye. We’re excited to support your journey, whether you’re an influencer creating captivating content or a brand searching for the perfect collaboration!